Refund policy

Return & Refund Policy

Last updated: 05.05.2026

At Willsolveit, we're committed to providing high-quality mosquito prevention products and educational resources. Because your order includes both physical products and instant-access digital content, different refund terms apply to each.

30-Day Quality Guarantee (Physical Products)

Our physical products are covered by our 30-Day Quality Guarantee.

If a physical product arrives damaged, defective, or develops a manufacturing fault within 30 days of delivery, simply contact our support team. We'll review your request and, where appropriate, provide a replacement or refund for the affected physical product.

To help us process your request as quickly as possible, please include:

• Your order number

• A description of the issue

• Clear photo and/or video evidence where applicable

Refunds or replacements apply only to the eligible physical product. Since each physical product has its own value displayed during checkout, any approved refund will be calculated using the value of the affected physical item only.

Original shipping costs are non-refundable unless required by applicable law.

The 30-Day Quality Guarantee does not cover:

• Damage caused by misuse, abuse, or improper installation

• Failure to follow the provided instructions

• Normal wear and tear

• Accidental damage

• Minor cosmetic imperfections that do not affect normal functionality

Digital Products

Your order also includes instant-access digital educational resources.

These include, but are not limited to:

• Digital guides

• Property Action Plans

• Checklists

• Buyers Guide

• Bonus resources

• Downloadable files

• Future digital updates included with your purchase

Because digital products are delivered immediately after purchase and remain permanently available, they cannot realistically be returned once they have been accessed, downloaded, printed, copied, or otherwise used.

For this reason, all digital products are non-refundable.

Bundled Orders

Orders containing both physical and digital products are treated as bundled purchases.

If an eligible physical product qualifies for a replacement or refund under our 30-Day Quality Guarantee, your access to the Complete Mosquito Prevention System—including all guides, checklists, bonus resources, and future digital updates—will remain active.

Refunds apply only to the eligible physical product and do not include the digital portion of your order.

 

How to Submit a Claim

Please contact us at:

willsolveitstore@gmail.com

Include:

• Your order number

• A description of the issue

• Clear photo and/or video evidence, where applicable

We'll review your request as quickly as possible and keep you informed throughout the process.

 

Chargebacks

If you experience any issue with your order, we kindly ask that you contact us first so we have the opportunity to resolve it.

Fraudulent, abusive, or unjustified chargebacks may be disputed with the payment provider using all available evidence, including order records, delivery confirmations, tracking information, customer correspondence, and evidence of digital product access or download.

Statutory Consumer Rights

Nothing in this policy limits or excludes any statutory consumer rights that apply under applicable consumer protection laws.